I got an error signing up or can't log in — what should I do?

If you hit an error while creating your Outro account — or you try to log in and are told no account exists — don't worry. Here's how to sort it out:

1. Try logging in first

Sometimes the signup form finishes creating your account even if it shows an error at the end. Before trying to sign up again, go to app.outro.com/sign-in and try logging in with the email address you used.

• Double-check for typos in the email address.
• Check spam/junk folders for your sign-in code.
• Try the exact same email you used on the signup form (some browsers auto-fill an old address).

2. If you're told "no account found"

That message can appear even when we do have an account for you — usually because the account was created under a slightly different email address (for example, a typo, or a personal address vs. a work address). Please message our team at hello@outro.com with:

• Your full name
• The email address you tried to sign up with
• A screenshot of the error message or the sign-in screen (this helps us find you faster)

We'll look up your account and help you get logged in.

3. If you get an error at the end of the signup form

Please send us a screenshot of the error. Screenshots help our technical team quickly identify what went wrong so we can either recover your account or open a ticket to fix the issue.

4. Still stuck?

Reach out any time at hello@outro.com and we'll help you get in. Please include your name, the email you used, and (if possible) a screenshot of what you're seeing.