How do I request my medical records from Outro?

Requesting your medical records

You have the right to request copies of your Outro medical records at any time. Here's how.

How to request records

1. Complete a records release form — message us through the Outro Portal or email care@outro.com and we'll send you the form to fill out and sign.
2. Let us know what you need — specify:
   • Which date range of records you need
   • Where you'd like them sent (email, fax number, or mailed)
   • Any specific documentation type (e.g., visit notes, treatment summaries)
3. We'll process your request — typically within a few business days.

Common reasons patients request records

• Insurance claims or disability applications (SSI, FMLA, short-term disability)
• Sharing with another healthcare provider
• Personal records

Requesting records on behalf of a patient

If you're a family member, advocate, or attorney requesting records on behalf of a patient, the patient will need to complete and sign a records release form authorizing the disclosure. Contact us and we'll send the appropriate form.

Can you fax my records?

Yes — just provide the fax number and recipient name, and we'll take care of it.

Questions? Reach out through the portal or email care@outro.com.