How do I join my video appointment?

Joining your appointment

All Outro appointments are conducted via Google Meet video calls. There are three easy ways to join:

  1. Log in to the Outro Portal
  2. Click "Appointments" in the top-right corner of your dashboard
  3. Find your upcoming appointment and click the Join button when it's time

A few days before your appointment, you'll receive an email reminder from Outro that contains a direct Google Meet link. Simply click the link at your appointment time to join.

You'll receive a text message containing your appointment meeting link 10 minutes before your appointment. Simply click the link at your appointment time to join.

Before your appointment

  • Test your camera and microphone — make sure they're working before the call
  • Use a stable internet connection — Wi-Fi is best; avoid joining while driving
  • Find a quiet, private space — your clinician will want to have a focused conversation with you
  • Have your medication nearby — in case your clinician wants to review labels or doses

What if I can't connect?

If you're having trouble joining your appointment:

  • Try refreshing your browser or closing and reopening Google Meet
  • Make sure your browser has permission to access your camera and microphone
  • Try joining from a different device (phone, tablet, or computer)
  • If you still can't connect, message us through the portal or email care@outro.com — our team will help you get connected

Late arrival policy

If you haven't joined by the 5-minute mark, your clinician will attempt to call the phone number on file. If you're still unable to join by the 10-minute mark, you may be asked to reschedule to ensure adequate time for a thorough appointment.

Need help? Message us through the portal or email care@outro.com.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.