How do I request a superbill?

A superbill is an itemized invoice from Outro that includes all the information your insurance company needs to process an out-of-network reimbursement claim. It contains:

• Provider name, credentials, and NPI number
• Diagnosis codes (ICD-10)
• Procedure/service codes (CPT)
• Dates of service
• Amount paid

How to request a superbill

Send us a message through your Outro portal or email hello@outro.com and let us know:

• Which month(s) or date range you need covered
• Whether you'd like to receive superbills on a recurring monthly basis going forward

We'll typically send your superbill within a few business days.

How to use your superbill for insurance reimbursement

1. Contact your insurance company and ask about their out-of-network reimbursement process. Most insurers have a claim form you'll need to fill out.
2. Submit the superbill along with the completed claim form. Many insurers accept submissions online, by mail, or by fax.
3. Wait for processing — this typically takes 4–8 weeks. Your insurer will send you an Explanation of Benefits (EOB) showing what they'll reimburse.

On average, patients with out-of-network benefits receive reimbursement for about 66% of their Outro costs.

Can I use my superbill for FSA or HSA?

Yes! Superbills can also be used to submit claims to your FSA (Flexible Spending Account) or HSA (Health Savings Account). Check with your plan administrator for their specific submission process.

Tips

• If you'd like superbills sent automatically each month, just let us know and we'll set that up.
• If your insurer needs additional documentation beyond the superbill, reach out and we'll help.

Have questions? Message us through the portal or email hello@outro.com.